Why Customer Experience Matters

The more you understand your customers' needs and requirements, the more likely you're to increase your revenue. Creating a desirable customer experience is not only true for big corporations but also for small and medium-sized businesses. In this webinar you will learn: - What is CX? - Why is it important? - Tools that are important for you - Creating your CX Vision and Ideal Customer Journey - Gathering Voices of the Customers - Taking action ABOUT THE PRESENTER My name is Robe Wenig and I recently moved from Tokyo to Menomonie. I'm a corporate leader who believes in developing others and helping people achieve their potential. In my last role in Japan, I had the opportunity to head the Customer Experience Management team and build a customer-first transformation for the whole organization. I have learned the importance of listening to our customers and how it affects our brand. I'm fortunate to be able to continue my passion for developing a likable customer experience as the Head of Customer Experience for Culligan Water. NOTE: By signing up for this webinar, you agree to be automatically subscribed to our (bi)weekly newsletter. You are able to unsubscribe at any point. Thank you for your interest in our webinars and events!

Speaker(s): Robe Ann Paccial (Wenig), https://www.linkedin.com/in/robe-ann-paccial-wenig-88602541/

Co-Sponsor(s):

Fee: No Cost